TERMS AND CONDITIONS OF PURCHASE - KITESURFING AND WINGFOIL COURSES

These Terms and Conditions govern the purchase of kitesurfing and wingfoil courses, lessons and/or activities through our website (hereinafter referred to as “the Website”). By making a purchase, the customer declares to have read, understood and accepted these terms.

1. GENERAL INFORMATION

The courses and classes offered on the website are outdoor sports activities that are directly dependent on the weather conditions, especially of the wind, The sea state and safety.

Therefore, the customer understands and accepts that the course may be affected, modified or cancelled. for safety reasons or lack of appropriate conditions.

2. ONLINE PURCHASE AND AUTOMATIC CONFIRMATION

The purchase of courses and classes through the Web is done by means of automatic payment.

Due to the operational nature of the service (classes on the water, high demand and immediate bookings), the client understands that:

Online shopping does not automatically guarantee the exact availability at the desired time or date.
In the event that the centre is complete or is unable to provide the service on the dates selected, the provisions of paragraph Refunds and exchanges.

3. AVAILABILITY AND LIMITED CAPACITY

Places for courses and classes are limited, as they depend on:

number of instructors available,
available material,
safety conditions,
operating hours,
organisation of groups.

On dates of high demand, it may happen that, even if there is online purchase, the centre is full. In this case, the conditions of section 6 will apply.

4. CLIMATE DEPENDENCY AND SECURITY CONDITIONS

The client accepts that the activity requires minimum conditions to be carried out safely.

The centre will therefore be able to cancel, postpone or modify the class/course if:

there is insufficient wind or inadequate wind,
the state of the sea is not suitable,
there are thunderstorms, heavy rain or poor visibility,
weather warnings are in place,
any condition compromises the safety of the customer or the equipment.

The final decision on whether or not to carry out the activity rests with the centre and/or instructor based on technical and safety criteria.

5. CUSTOMER RESPONSIBILITY: INFORMATION AND REQUIREMENTS

Before purchasing, the customer is responsible for:

read all the course information published on the website,
review levels, duration, modality and conditions,
make sure you choose the correct format (private, semi-private or group),
report any relevant medical condition that may affect the practice of sport.

The customer understands that the lack of reading or misunderstanding of the contracted format shall not be eligible for reimbursement, except as expressly stated in these terms.

6. CHANGES, RESCHEDULING AND REFUNDS

6.1 If there are NO wind or safety (weather) conditions

If on the selected dates there are no suitable conditions to carry out the activity safely, the client may choose between:

Reprogramming for another available date (depending on calendar and availability), or
Refund of the amount paid or the deposit paid (as applicable).

The refund will be made by the same payment method used by the customer, within the usual timeframe of the bank gateway (depending on the bank, it may take several days).

6.2 If the site is full (unavailable) after purchase

If the customer buys and the centre is full on the selected date, the customer can choose between:

Change of date to another available option, or
Full refund of the amount paid or of the tank.

6.3 If the client does not show up (“No show”)

If the customer does not show up on the agreed date/time without prior notice, the customer will be considered as lost service, y no refund will be made.

7. CUSTOMER CANCELLATION POLICY (VERY IMPORTANT)

Due to the fact that we work with limited places and prior organisation (instructors, equipment, timetables and logistics), the client accepts that:

To cancel or change a reservation, you must do so with more than 24 hours in advance with respect to the start of the activity.

7.1 Cancellations more than 24 hours in advance

If the customer cancels with more than 24 hours, you will be able to choose between:

reschedule to another available date, or
receive a reimbursement of the amount paid or deposit (depending on the service contracted).

7.2 Cancellations with less than 24 hours notice

If the customer cancels with less than 24 hours, no reimbursement will be made, since:

the place is lost,
the possibility of assigning it to another customer is lost,
operating costs and material/instructor stocks are generated.

8. MODALITIES: PRIVATE, SEMI-PRIVATE AND GROUPS (COMPULSORY READING)

8.1 Private Course

Individual mode, with an instructor dedicated to the student.

8.2 Semi-Private (2 students)

The semi-private format is intended for:

friends, groups, family members coming together and buy this option.

The website explains that we we do not form groups nor are we looking for additional students to complete the semi-private modality.

In case the customer buys the option Semi-Private through the Web and we let's have no more pupils to add to the class and form the semi-private course, you will be offered the option to conduct the class/course in the format Private, The same amount paid, reducing the course/class time to the corresponding equivalent in private format and price.

8.3 Group courses (3 or 4 students)

The group mode is aimed at:

friends, groups, family members coming together and buy this option.

The website explains that we we do not form groups nor are we looking for additional students to complete the group mode.

In case the customer buys the option Group through the Web and we let's have no more pupils to add to the class and form the group course, you will be offered the option to conduct the class/course in the format Private, The same amount paid, reducing the course/class time to the corresponding equivalent in private format and price.

9. PUNCTUALITY AND TIMETABLES

The client must arrive in good time at the meeting point.

Delays may involve:

reduction of class time,
impossibility to carry out the activity,
loss of the reservation without refund if it affects the operation of the centre.

10. PHYSICAL CONDITIONS, SAFETY AND RULES DURING THE ACTIVITY

The customer undertakes to:

follow the instructor's instructions,
respecting safety regulations,
use the material correctly,
act responsibly during the activity.

The centre reserves the right to interrupt the activity without refund if the customer:

does not follow instructions,
jeopardises their safety or that of third parties,
is under the influence of alcohol or substances.

11. MATERIAL, EQUIPMENT AND DAMAGE

The material provided should be used with care.

In the event of wilful or negligent damage, the customer may be liable for the cost of repair or replacement.

12. USE OF IMAGE (OPTIONAL)

During the activities, photos or videos may be taken for promotional purposes.

If the client does not wish to appear, this must be communicated prior to the start of the activity.

13. RIGHT OF ADMISSION AND MODIFICATIONS

The centre reserves the right to:

modify timetables for security reasons,
reorganise groups by logistics,
refuse to provide the service if the customer does not comply with minimum safety conditions.

14. CONTACT AND SUPPORT

For any queries, changes or cancellations, the customer must communicate through the official channels indicated on the website.

15. ACCEPTANCE

By making the purchase, the customer confirms that:

has read all the information available on the website,
includes dependence on weather and wind,
accepts the cancellation policy (24h),
understands semi-private and group conditions,
you agree to these Terms and Conditions.

Return and refund policy